Our Service Ecosystem
1. Pre-Sales Consulting & Planning
We understand that every enterprise has unique production needs. Our pre-sales team, with decades of automation integration expertise, provides tailored consulting services to help you find the optimal solution:
• Digital Factory Simulation & Planning: Based on your factory layout, production capacity, and product characteristics, we conduct digital simulations to design the most efficient packaging line layout.
• Solution Customization Consulting: For special needs in industries such as welding materials, pharmaceuticals, FMCG, and paper products processing, we customize exclusive intelligent packaging solutions.
• Equipment Selection Guidance: Professional recommendations on palletizers, case erecters, sealers, and other equipment based on your product weight (20-150kg), type (box, bag, drum), and production speed requirements.
2. Project Implementation & Integration
With ISO-standardized project management processes, we ensure the smooth implementation of every smart packaging project:
• On-Site Installation & Commissioning: Our experienced engineering team provides on-site installation, debugging, and calibration to ensure equipment operates at optimal performance.
• System Integration Services: Seamless integration of unit equipment (palletizers, case erectors) into flexible intelligent packaging lines and smart logistics conveying systems.
• Staff Training: Customized training programs for your operators, covering equipment operation, daily maintenance, and basic fault handling to ensure efficient use of the equipment.
3. After-Sales Support & Maintenance
We adhere to a 24/7 expert response mechanism to provide timely and reliable after-sales support, solving your worries:
• Warranty Service: 1-Year Full Warranty for all equipment, covering parts replacement and maintenance during the warranty period.
• Lifetime Maintenance Support: Permanent technical support and maintenance services after the warranty period, with professional technicians available for on-site repairs.
• Remote O&M Service: Leveraging the Industrial IoT Remote Diagnostics System (98.7% fault prediction accuracy), we realize real-time monitoring, remote diagnosis, and fault resolution for equipment, minimizing downtime.
• Modular Upgrade Solutions: Provide phased modular upgrade services for your existing equipment to adapt to changes in production needs and keep up with the pace of smart manufacturing.
With strategically located service centers across China, we provide efficient and localized services to customers in different regions:
• North China Base · Tianjin Huawan Robotics Technology (Est. 2016): 8,000㎡ production facility specializing in automated system integration, serving the Bohai Economic Rim region.
• East China Hub · Shanghai Wanerxin Intelligent Technology (Est. 2019): 200㎡ operational center handling R&D support and after-sales management, supporting the Yangtze River Delta industrial cluster.
• South China Smart Manufacturing Center · Guangdong Wanerxin Intelligent Technology (Est. 2021): 12,500㎡ smart manufacturing base featuring an advanced R&D center, focused on innovation within the Guangdong-Hong Kong-Macao Greater Bay Area.
• Nationwide Distribution Network: Hundreds of distributors covering 34 provinces/municipalities, ensuring quick response and on-site support.
• Core Expertise: Decades of experience in automation system integration, focusing specifically on packaging automation, with in-depth understanding of industry pain points.
• Strong Technical Capability: Independent R&D center with 65 national patents, dedicated engineering team driving continuous product improvement and service optimization.
• Efficient Responsiveness: Rapid customization capabilities and fast delivery, 24/7 after-sales response, minimizing production losses caused by equipment issues.
• Proven Track Record: Empowered over 200 enterprises to complete smart manufacturing transformation, with successful cases across nine key sectors.
Contact Us for Your Smart Packaging Needs
Whether you need pre-sales consulting, project implementation, or after-sales support, Wanerxin's professional team is ready to serve you. Contact us today to start your smart packaging transformation journey.
E-mail: [ haixiahe@wex-robot.com / kyle@wex-robot.com ]
Tel: [+86 13003239143 / +86 13326884565]
WhatsApp:[+86 13580865948 / +86 15899611204]
Address: [Room 101, Building 4, No. 11, Hupan Road, Dalingshan Town, Dongguan, Guangdong, China]
